Air Conditioning Recharge, Batteries, Battery Check, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Front and Rear Brake Pads and Disc Check, MOT, Servicing, Steering Check, Suspension Check, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Vehicle Health Check, Wheel Alignment, Wheel Balance Check, Winter Check
WAS THERE TO GET MY CAR SERVICED, FIRST CLASS CUSTOMER SERVICE, FRIENDLY STAFF, EVERYTHING WAS EXPLAINED TO ME, THUMBS UP 👍👍
Bought a trade 2009 Rav 4, We had a little discussion about the tyres and some rust and got £300 off, I was told the car had a 1 month warranty. I noticed the brakes weren't as sharp as they should be but it could have been stood for a while. I refueled the car for the journey home. the braked did not improve and noticed when I got home the fuel filler pipe had leak (corroded) anything above quarter of a tank leaks. Next morning battery totally flat, bought new battery, took the car to MOT station, car would have failed MOT poor brakes, caliper sliders seized, and would fail MOT due to fuel leaking from fuel filler pipe, So ordered all new brakes for the front + sliders, new filler pipe. So the car now was unsafe for use on the road, I contacted Clelands and was 100% fobbed off, They did offer me my money back but I was 140 miles away with a car not fit for the road. I was told the warranty was for "Major" parts only, Disappointingly there was no interest what so ever and the manager couldn't be bothered to phone me back when I was told he would. It looks like the car had not been inspected before sale, If it had then it opens a can of worms, it's cost me an additional £500 to make the car roadworthy, In addition to that, due to the condition of the chassis when I got under it I paid AB 4x4 £350 to try and derust and underseal it, but I accept that was my choice but had to be done before winter due to the poor condition. Just be careful when you buy a trade car from Clelands, get it inspected before you buy, I'm sure the Volvo customers will be treated like royalty. I would have had better treatment from a back street garage.
The whole process of purchasing a car from Cleland's was an exceptional experience. The entire team were affable and friendly, in particular David Armstrong who took care of us from start to finish. Thank you!
Great experience from the moment you walk through the door, helpful and attentive senior sales staff ( David Armstrong ) who really do go the extra mile to ensure customer satisfaction.......highly recommended !
Beautiful dealership in an amazing scenery with an amazing customer service.
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